This Agored unit provides an excellent opportunity for those with front line roles to develop their Welsh language skills to deal with customers and clients in the workplace, in line with the new Welsh Language Standards.
Using Welsh in the Workplace : Reception Skills
There are two learning outcomes:
- Know how to open and close conversations with visitors to the workplace, or on the telephone. This includes greeting/welcoming a visitor or telephone enquirer appropriately, using appropriate tone and form of address; appropriate greetings for time of day; question and answer in English and Welsh, as appropriate to establish the language of the conversation; an offer to help and end the conversation appropriately.
- Know how to conduct face-to-face or telephone conversations in basic work contexts. This includes carrying out a conversation within a given role appropriate to the workplace, and within the above criteria, asking one question and giving one basic piece of information relevant to the enquiry e.g. names of people/roles, where to find them, telephone numbers etc.
No formal entry requirements.
Learners can go on to complete further ‘Using Welsh in the Workplace’ units at either Entry 3 or/and Level 1, which will allow them to progress onto a range of ‘Welsh for Adults’ programmes.
The College takes all reasonable steps to provide the educational services and courses as described above. Details are correct at the time of editing but may be subject to change without prior notice. Courses will not run if student numbers are insufficient. The College has the right to refuse individuals entry to courses in certain circumstances. Prospective students may be advised of more suitable alternatives, if appropriate. The entry requirements stated are those that are normally required to undertake the programme of study.