Starting College COVID-19 FAQ

Frequently Asked Questions & COVID-19 Updates

At this time of year we know that both prospective and returning students can have questions about College. Below are answers to a few of the most commonly asked questions.

This is an extremely busy time of year for the College so we operate a call centre where a member of College staff will take your query and ensure it is passed to the relevant department. Please be patient – somebody will return your call.

College & COVID-19 Updates

Important Information for Parents/Guardians/Carers - 28 August

Important Information for Parents/ Guardians/ Carers Concerning the College’s Induction Day and arrangements for learners from the 1st September 2020

As we commence the academic year 2020/21 we are delighted that your son/daughter has accepted an offer to study at Pembrokeshire College.

They will already have received an email containing details about their start date; the six week assessment period; the measures that have been put in place for COVID-19; and what they will need to do if they are travelling on College transport.

We have included other key information in this document for your information.

The Refectory and the College shop will be open on a Grab & Go basis.

It is also important that learners arrive ready to study, with a notepad, pens and a laptop (if they have one).

What happens on Induction Day? 

Learners should arrive at the College by 8:45am, College staff will be on hand to show them where they need to go.

On their Induction Day learners will get to meet their tutors, support staff and the other learners on their course. They will find out more about the course content as well as their timetable for term 1 and how their course will be assessed. Their timetables will be available on Moodle, please encourage your son/daughter to share their timetable with you.

Learners will also be shown how to access and use the College’s learning platforms including Moodle and Big Blue Button (BBB). As part of their learning programme learners will need to access these platforms from home for their working from home days indicated on their timetable.

Learners will be shown how to access their learner profile which will be kept up to date with their targets and progress. Please encourage them to share this with you so you can see how they are doing.

COVID-19

Due to COVID-19, social distancing restrictions will be in place. During Term 1, learners’ timetables will be a combination of face-to-face sessions in the College, and live online learning from home.

These sessions will be monitored for attendance in the same way as face-to-face sessions and non-attendance would affect any EMA/WGLG payments.

Depending on a learner’s course they will be expected to attend either one or two full days in the College. During their Induction Day they will find out which day(s) they will be in College. To accommodate all sessions the College day will now run from 9am-5pm. This will be reviewed by the College at October half term.

In order to maintain social distancing, each course group will be a ‘bubble’ and the learners will stay within that group throughout the day. When moving between classes learners will need to maintain a two-metre distance from other groups moving around the College and wear a face mask or covering (unless there is an evidenced medical reason not to do so).

If learners feel unwell, or if anyone in your household is showing COVID-19 symptoms, learners should not attend the College but report their absence by 9.30am by ringing the absence line on 01437 753 199; or emailing: absence@pembrokeshire.ac.uk or use the MyDay Student Hwb which they can download onto their phone.

If learners are unwell and are not able to attend an online session, absence should also be reported in this way.

Should a learner feel unwell whilst in college, then the College will contact a parent, carer or guardian to come and collect the learner from the College premises.

Please refer to the attached social distancing and key information document.

College transport 

If learners are using College transport their bus pass will be produced during the first few weeks of term. During this time the drivers will allow learners on the bus without a bus pass.

From the 1st September 2020 the wearing of a face mask/covering will be mandatory on College transport. Please note that the bus drivers will refuse to take on board any learner not wearing a face mask.

Please click here for the bus timetable.

If there are any queries about special transport please email Emma Jones, Learning Support and Equality Manager on e.jones@pembrokeshire.ac.uk

Disciplinary Policy

The College has a Disciplinary Policy which is available on the College website under policies.

All College learners enrolling at the College are confirming on enrolment that they agree to abide by this Policy. Parents, Carers or Guardians of under 18-year-old learners will be informed of any matters concerning their son/daughter which are being dealt with under this Policy.

Please contact the Safeguarding Team on 07813 546 695 or email safe@pembrokeshire.ac.uk if you have any queries or questions.

Safeguarding, Health Care Plans and Health Survey 

The College takes very seriously its safeguarding responsibilities. The College’s Designated Senior Safeguarding Lead is Maxine Thomas. The team can be contacted via: safe@pembrokeshire.ac.uk or via the safeguarding mobile: 07813 546 695.

The College is an Operation Encompass College and as such does receive notifications of domestic abuse.

The College Nurse will be in contact with parents, carers or guardians where a learner has disclosed that they may need a Health Care Plan. If a learner is contacted by the College Nurse to complete a Health Care Plan this must be done immediately and returned to the College via the safe@pembrokeshire.ac.uk email within 48 hours of receipt.

All learners entering the College will need to complete a Health Survey. Please contact the Safeguarding Team on 07813 546 695 or email: safe@pembrokeshire.ac.uk if you have any queries or questions.

Additional Learning Needs

If you have any queries about your son or daughter’s additional learning needs then please email Sian Thompson Head of Inclusion at s.thompson@pembrokeshire.ac.uk

Financial Support

There are several funding options available depending on your circumstances. All information and application forms are available to download from the College website: www.pembrokeshire.ac.uk/finance6

For further help or advice, please contact our Student Finance Support team at: s.finance@pembrokeshire.ac.uk or telephone 01437 753 134. The Student Finance office is located on the Haverfordwest Main Campus Room G5.1 and will be open during College opening hours.

Any other questions

If you have any questions or queries about your son or daughter’s attending college then please do not hesitate to contact admissions@pembrokeshire.ac.uk

An individual letter with more detailed information will be sent directly to you at the end of the enrolment and induction period.

Thank you

Admissions

28 August 2020

Response to Kirsty Williams’ announcement Monday 17 August

The latest announcement from Qualifications Wales, in response to Kirsty Williams’ announcement Monday 17 August, regarding GCSE, AS, A-level and WBQ grades can be found here: qualificationswales.org

We are awaiting further detail about how the updated results will be released. We will share this with you as soon as we can.

GCSEs will be released as planned on Thursday 20th August.

In the meantime, you can email alevels@pembrokeshire.ac.uk with any queries and we will respond with what we do know.

Thank you for your patience in this uncertain time.

August update for September 2020 starters

We hope that you are looking forward to starting your course at Pembrokeshire College this September.

Things have been changing rapidly throughout the summer but we are now able to give you some information on what studying at the College will look like for Term 1.

What we know:

  1. On the 31st July, Welsh Government issued guidance for Safe Operation in the Post-16 Sector for September 2020. Pembrokeshire College has planned provision to align with the requirements of this document which means that delivery will be a combination of face-to-face sessions and live online learning. Learners will be expected to attend one or two full days a week at College dependent on course choice. This means that face-to-face classroom delivery will vary from 33% of course hours up to around 50%.
  2. Every learner will be issued with a timetable which identifies the timeslots when live online learning sessions will be scheduled throughout the week for remote learning. These sessions will be monitored for attendance in the same way as face-to-face sessions. To facilitate this change in timetabling, the College day will run from 9.00am to 5.00pm. Learners should expect a full day’s teaching on the day they are scheduled to come into College. The live online sessions will be scheduled on the remaining days of the week. We will ensure that all learners understand how they access the online lessons during their face-to-face induction and if there are any issues we will resolve them during this period.
  3. This timetable format will be reviewed throughout the Autumn term and it is hoped that we can revert to a more traditional timetable for the Spring term as pandemic restrictions are eased. In College, each group will be deemed to be a contact group and learners will have to stay with their group throughout the day. However, when leaving the classroom, lab, workshops or salons, all learners still need to maintain the 2 metre social distancing requirement. It is important that we all remember these requirements when attending College.
  4. Further information will be made available to all learners during Induction.
  5. Your safety is our top priority.

General Questions

What if I change my mind about the course I want to do?

If you are staying at the College – please contact the Admissions Team as soon as possible on 0800 9 776 788 so that we can make sure there is space available on the course you want to change to.

If you are staying at school or going somewhere else –  If you have decided to stay at school, take up an apprenticeship or do something different, please give us a quick call on 0800 9 776 788 so we can withdraw your application and free up your space on the course.

Is it too late to apply for a course?

It is not too late to apply but please bear in mind that there are limited places still available. Please apply online.

I don’t have a Bus Pass?

You will be issued with your bus pass during the first couple of weeks of term. The bus drivers are aware and will allow you on-board without one. Latest Bus Timetable

What IT kit will I need for home study?

To be able to study effectively online you will need access to IT resources such as a good laptop and internet access. Below is an outline of the type of laptop you will need (specialist resources such as Macs and software such as CAD and computer programming will be accessed when you are in College). We know that not everyone has access to their own laptop or reliable internet, so please make contact with us as soon as possible if this will be a problem so we can work together on finding a solution.

Once you are enrolled and have an active IT account you will be able to install the Microsoft Office suite for free, on suitable devices.

With social distancing likely to be in place for some time, the ability to be able to access learning resources from home is really important.

What will College be like with Social Distancing and Health & Safety?

On the 31st July, Welsh Government issued guidance for Safe Operation in the Post-16 Sector for September 2020. Pembrokeshire College has planned provision to align with the requirements of this document which means that delivery will be a combination of face-to-face sessions and live online learning. Learners will be expected to attend one or two full days a week at College dependent on course choice. This means that face-to-face classroom delivery will vary from 33% of course hours up to around 50%.

Every learner will be issued with a timetable which identifies the timeslots when live online learning sessions will be scheduled throughout the week for remote learning. These sessions will be monitored for attendance in the same way as face-to-face sessions. To facilitate this change in timetabling, the College day will run from 9.00am to 5.00pm. Learners should expect a full day’s teaching on the day they are scheduled to come into College. The live online sessions will be scheduled on the remaining days of the week. We will ensure that all learners understand how they access the online lessons during their face-to-face induction and if there are any issues we will resolve them during this period.

This timetable format will be reviewed throughout the Autumn term and it is hoped that we can revert to a more traditional timetable for the Spring term as pandemic restrictions are eased. In College, each group will be deemed to be a contact group and learners will have to stay with their group throughout the day. However, when leaving the classroom, lab, workshops or salons, all learners still need to maintain the 2 metre social distancing requirement. It is important that we all remember these requirements when attending College.

Further information will be made available to all learners during Induction.

We have put a one-way system in place around the College to reduce contact and will provide you with further updates as we receive them. We have created some health & safety walk-through videos but please be aware the situation may have changed by September.

Any 1:1 support provided for learners will be risk assessed. Any personal care, first aid or other activities which involve close contact with a learner will be risk assessed and any additional control measures including PPE put in place.

Your safety is our top priority.


Key Points to Remember

  • DO NOT attend College if you or anyone in your household or extended household is displaying symptoms of COVID-19 or is Isolating
  • Remember to ‘catch it, bin, it, kill it’
  • Regularly wash your hands
  • Please wear a mask on College buses (unless you are exempt)
  • Socially distance by 2 metres once you are out of the bus
  • When you arrive at College please clean your hands with the hand sanitiser provided
  • Socially distance by 2 metres in corridors and communal areas
  • Wear a mask in the corridors and communal areas (unless you are exempt)
  • Please sanitise your hands on entry to the classroom/workshop
  • We have a hand sanitising protocol in place for shared equipment and services (e.g. toilets, printer, vending machines, water fountains etc.), sanitise your hands before and after use
  • When entering classrooms please fill from the back to the front and do the reverse on leaving
  • When in your classroom/workshop please do not move around and stay in your allocated space

How will I find my way around the College?

The main College campus is fairly big but it’s unlikely that you’ll need to find your way around all of it. Most courses use specific parts of the College, for example bricklayers will spend most of their time in the Construction Centre while hospitality students will spend most of their time in the kitchen and restaurant. You’ll soon get to know your way around but below are a few pointers.

On the main campus there are three buildings: the Main College Building, the Construction Centre and the Technology Innovation Centre known as the TIC.

There is signage throughout the building but here are a few simple tips to help you. Each room number will have at least one letter before it. The letter immediately before the number tells you which floor the room is on:

  • L = Lower floor rooms
  • G = Ground floor rooms
  • F = First floor rooms
  • S = Second floor rooms

 

Rooms in the Main Building don’t have a second letter so if there is just one letter before the room number you know the room is in the main building and you just need to find the right floor. Rooms in the Construction Centre will start with a C then the floor letter while rooms in the TIC start with a T followed by the floor letter. Eg: TF1.18 means that the room is in the TIC (T), on the First Floor (F), Room 18 (18).

In the main building, instead of an additional letter there is an additional number, this tells you which corridor the room is in. The main ones are 1, 5, 6 and 7. So in the main building you will have the floor letter, followed by the corridor number, then the room number. Eg: if you are looking for the computer suite in F7.4 you will head upstairs to the First Floor, look for the F7 corridor, then find room number 4.

Don’t panic, there are always lots of staff around to help you find your way.

We also have a site in Milford Haven called MITEC and have two Animal Care Centres, one at Withybush and one at Folly Farm. These are much easier to find your way around!

Is the canteen and shop going to be open?

There will be catering on site for all learners on a ‘Grab and Go’ basis.

Opening Times

The Canteen/Refectory: 08:30 – 15:30

Little Fresh Shop: 08:30 – 16:00

Starbucks: Currently Closed

Coffee Shop (F1 corridor): 11:00 – 14:30

TIC Pop-up: 11:00 – 14:30

Is the Learning Resource Centre (Library) going to be open?

The Learning Resource Centre will be open and available for learners to use with social distancing measures in place.

Will the support services still be available?

Yes, all support services including the learning coaches, youth worker, counsellor, nurse, guidance and Employment Bureau will be operating and available for learners to access.

Will the Salons, Gym & Restaurant be open to the public?

The Salons, Gym & Restaurant are still currently closed to the public. We are hoping within a few weeks we will be able to open them.

Is Bright Start Nursery open?

The nursery will be fully open from 1st September, please contact them directly for more information on 01437 753153

General advice about COVID-19 and useful links

The situation is continually changing. Learners should regularly check the following websites for the latest updates and guidance:

Useful Links

College Calendar

Latest Bus Timetable

Parent/Carers Guide

AS-Level Entry Requirements

AS-Level Grid

Page Updates

11 September 2020

  • Removed:
    • Enrolment section
    • Start Dates section
    • various questions which are no longer applicable

29 August 2020

  • Added Parent/Guardians/Carers Letter

27 August 2020

  • Bus timetable updated
  • Added College & COVID-19 Updates section
  • Added question regarding
    • Learning Contact Centre
    • Support services
    • Public access areas
    • Bright Start Nursery
    • COVID-19 external links

25 August 2020

  • Update added to What will College be like with Social Distancing and Health & Safety

24 August 2020

  • Updated Canteen/Shop information