College COVID-19 FAQ

Frequently Asked Questions & COVID-19 Updates

We are in unprecedented times and realise that you will have lots of questions. We don’t have all the answers but below is some information that you may find useful. We will keep this page updated as and when we receive new information.

Update 20 October 2020

Following the Minister’s announcement yesterday (Monday 19 October) learners and members of the public will not be able to access the College after 5pm on Friday 23 October with the exception of those sitting exams which cannot be rescheduled.

For week beginning Monday 26 October all part-time classes are either cancelled or have been moved to online delivery.

For week beginning Monday 2 November all face to face teaching will be replaced with remote learning where appropriate. Normal timetables (as per the first half of term) will resume from Monday 9 November.

Learners are asked to check their emails regularly for further information from their Faculty.

Covid-19 Advice for Staff and Learners

Please do not attend College if you are symptomatic. You must self-isolate for 10 days from when your symptoms start. You must not return to College until your self-isolation period has ended.

Learners/staff and their households (and extended housholds) are advised to follow this advice by Hywel Dda University Health Board:

If a household member develops symptoms of COVID-19, the entire household should immediately self-isolate, and book a test for the individual with the symptoms. It is unnecessary to test the entire household if they are not symptomatic. The COVID-19 symptoms are:

  • a new continuous cough
  • a high temperature
  • loss of or change to sense of smell or taste

Booking a COVID-19 test:

To reiterate, Hywel Dda recommends testing only for those with a new continuous cough, a high temperature, or loss of or change in the sense of taste or smell. If a COVID-19 test is required, this should be arranged via the UK Booking Portal or by ringing 119. Testing is available within Pembrokeshire, Carmarthenshire and Ceredigion or via a home testing kit delivered to and collected from your home. The COVID-19 test is undertaken via a throat swab or combined throat and nose swab.

Hywel Dda is aware that some people are experiencing difficulty in accessing testing via these routes. If you have a problem, you can contact the Health Board on 0300 303 8322 and they will arrange testing for you.


It is essential that people who have COVID-19 symptoms, or who share a household with someone who has symptoms, must self-isolate, even if your symptoms are mild. To protect others, you must not attend school, college, nursery, other childcare settings, work, or go to or to places like a GP surgery, pharmacy or hospital.

Anyone with symptoms must self-isolate for 10 days from when their symptoms started. They must not return to school, college or work after 10 days if they are well enough to do so.

Anyone in the household who does not have symptoms must self-isolate for 14 days from when the first person in the home started having symptoms.

If you receive a positive test result, you will be contacted by the Test, Trace, Protect Team who will advise you further.

If the test is negative, self-isolation can end for everyone, children may return to school, students can return to College and parents can return to work if they are well enough to do so and as long as nobody else in the household has developed symptoms.

Non-household members/contacts:

If a person has been in contact with an individual experiencing symptoms, they should carry on as normal until that individual receives their test result. If this is positive, the Test, Trace, Protect Team will contact those people identified as contacts and advise accordingly.

COVID-19 Updates

Principal's Update 30 September 2020

Dear Student, Parent, Carer

We have today received confirmation of a positive Covid-19 case in relation to a full-time learner. I wish to reassure you all that the College has rigorously adhered to all the protocols and regulations issued by Public Health Wales and also Welsh Government Guidance. We are working closely with the regional Test, Trace and Protect Unit to ensure that all who have been in direct contact are now isolating so that the College campus remains safe. It should be noted that the learner only attended College briefly and did not attend any classes whilst exhibiting symptoms or for the 48 hours prior.

All other students can continue to attend College as per their normal timetables.

Can I ask that you all follow Public Health Wales guidance and adhere to the advice not to come into College if displaying any symptoms.  If I may remind you, the COVID-19 symptoms are:

  • a new continuous cough;
  • a high temperature;
  • loss of or change to sense of smell or taste.

It is essential that people who display these COVID-19 symptoms, or who share a household with someone who has symptoms, self-isolate, even if symptoms are mild. To protect others you must not attend the College or go to or to places like a GP surgery, pharmacy or hospital. Anyone with symptoms must self-isolate for 10 days from when their symptoms started.

If you have any concerns at all, please contact your course tutor.

Thank you


Barry Walters


General Questions

What IT kit will I need for home study?

To be able to study effectively online you will need access to IT resources such as a good laptop and internet access. Below is an outline of the type of laptop you will need (specialist resources such as Macs and software such as CAD and computer programming will be accessed when you are in College). We know that not everyone has access to their own laptop or reliable internet, so please make contact with us as soon as possible if this will be a problem so we can work together on finding a solution.

Once you are enrolled and have an active IT account you will be able to install the Microsoft Office suite for free, on suitable devices.

With social distancing likely to be in place for some time, the ability to be able to access learning resources from home is really important.

Is the canteen and shop going to be open?

There will be catering on site for all learners on a ‘Grab and Go’ basis.

Opening Times

The Canteen/Refectory: 08:30 – 14:15

Shop (Little Fresh): 08:30 – 16:00

Starbucks: 08:30 – 14:15

Coffee Shop (F1 corridor): 11:00 – 14:30

TIC Pop-up: 11:00 – 14:30

Is the Learning Resource Centre (Library) going to be open?

The Learning Resource Centre will be open and available for learners to use with social distancing measures in place.

Will the support services still be available?

Yes, all support services including the learning coaches, youth worker, counsellor, nurse, guidance and Employment Bureau will be operating and available for learners to access.

Will the Salons, Gym & Restaurant be open to the public?

The Salons, Gym & Restaurant are still currently closed to the public. We are hoping we will be able to open them in the coming months.

Is Bright Start Nursery open?

The nursery will be fully open from 1st September, please contact them directly for more information on 01437 753153

General advice about COVID-19 and useful links

The situation is continually changing. Learners should regularly check the following websites for the latest updates and guidance:

Useful Links

College Calendar

Latest Bus Timetable

Parent/Carers Guide

AS-Level Entry Requirements

AS-Level Grid

Page Updates

20 October 2020

  • COVID-19 Update

30 September 2020

  • Principal’s Update
  • Added COVID-19 Advice for Staff & Learners
  • Updated shop & canteen opening times
  • Removed various questions which are no longer applicable

11 September 2020

  • Removed:
    • Enrolment section
    • Start Dates section
    • various questions which are no longer applicable

29 August 2020

  • Added Parent/Guardians/Carers Letter

27 August 2020

  • Bus timetable updated
  • Added College & COVID-19 Updates section
  • Added question regarding
    • Learning Contact Centre
    • Support services
    • Public access areas
    • Bright Start Nursery
    • COVID-19 external links

25 August 2020

  • Update added to What will College be like with Social Distancing and Health & Safety

24 August 2020

  • Updated Canteen/Shop information