The Level 2 NVQ in Customer Service is primarily aimed at candidates who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing. It is suitable for candidates:
- who have particular customer service and administrative job roles
- who are working in a customer service environment
- whose role is to provide service to customers
The objective of these qualifications is to reflect the work of candidates who undertake Customer Service activities at Level 2. They provide a statement of competence that testifies to the ability of candidates to work to meet Customer objectives. They cover support systems, processes and services and recognise that employment in Customer Service involves a diverse range of functions, tasks and activities that are constantly developing in the light of changing customer needs.