Student Support & Wellbeing

The College has a friendly and experienced Learner Support team who can be accessed by current and prospective students. Through the Learner Contact Centre, students can get information on finance, support services, counselling, careers advice and guidance, bus timetables, Learner Voice and UCAS (the Universities and Colleges Admissions Service).

Careers Advice

The careers advice and guidance service is delivered in partnership with Careers Wales. As a College student you can access careers guidance throughout your programme of study. Prospective students are also able to access this service by contacting the Admissions team.

The College also has extensive links with UCAS and all UK universities. A full range of events and workshops providing guidance on the UCAS process is available throughout the academic year as well as organised visits to universities and higher education fairs. Students looking to progress to higher education are also able to seek individual UCAS guidance.

Contact the Admissions team to make an appointment via email


Student life is not just about study! There are many other activities that you can get involved with while you are a student.

We aim to provide you with the opportunity to develop new interests, become more knowledgeable and skilled in an area, boost your self-confidence and benefit from doing something away from the pressure of passing exams. Participation in such activities will enhance your CV or application to University.

Enterprise Project Annual Report 2020 – English / Welsh
Enterprise Project Annual Report 2019 – English / Welsh

Estranged Learners

Pembrokeshire College has a designated officer, Judith Evans, who can provide advice and support to learners who are estranged from their parents. This can be regarding their current studies and also for progression to further studies at Pembrokeshire College or going to University.

Judith is based in F8.3 in the college’s Learning Centre. Direct phone number 01437 753186, email:





Equality & Diversity

We embrace all aspects of equality and diversity in all of our services and provision. As a College we are fully committed offering an inclusive learning environment that meets the educational needs of our learners regardless of their age, gender, ability, ethnicity, sexual orientation or social and economic circumstances. To support this we have a dedicated Learning Support and Equality Manager who works alongside learners (and their parents/carers) to ensure that their educational needs are met.

Finance Information

Please visit our Finance page to find out about funding and loans available.

Learning Coach

Every learner in College has access to a dedicated Learning Coach, who can aid their academic transition from school to College. One of the main aims of the team is to encourage the development of independent learning skills; which will enable them to achieve their academic goals.

Learning Coaches will work with learners to help them develop the necessary skills to enable them to become independent learners. They can arrange 1-1 or group sessions, tailor-made to the individual’s needs.

Sessions may include:

  • Organisation
  • Assignment work
  • Revision techniques
  • Study skills
  • Motivation

Learner Testimonial:
“Without the support from my learning coach I would have really struggled to finish my course on time. Sarah was continuously motivating me and ensured I got all my work done. Pembrokeshire College are really lucky to have Sarah as part of the learning coach team as she really does want the students to succeed and achieve the best they can.” – Level 3 Childcare Learner, Kyla Guymer

Learning Support

If you need additional support we have a range of services to help you visit our Learning Support page to find out more.

Learner Voice

The College has an active Learner Voice group that meets once a term and is the students opportunity to feedback to College governors and managers about any College based issues. It is also an opportunity for students to discuss ideas and improvements to courses.

Looked After Learners and Care Leavers

Pembrokeshire College has a designated officer, Judith Evans, dedicated to the support and wellbeing of our looked after learners and care leavers.
Judith is based in F8.3 in the college’s Learning Centre. Direct phone number 01437 753186, email






The college is proud to be delivering the Reaching Wider project, giving looked after learners additional support to progress on their course and have the opportunity to attend Higher Education taster sessions.

Parent Information

As a Parent we know you have lots of questions find out more on our Parent Information page or view our latest Parents Guide.

Refunds & Course Cancellation

For Degree Route courses please contact our finance department on 01437 753342 or email, for Further Education courses:

  • College cancels course – full refund
  • Student cancels place giving 5 or more days notice – full refund (prior to course starting)
  • Student cancels place giving less than 5 days notice – full refund less £25 enrolment charge (prior to course starting)
  • Student withdraws after attending up to 4 sessions – credit note less £25 enrolment charge
  • Student withdraws after first 4 sessions and course duration is greater than four sessions – no refund.

This also applies to NVQ students, however, they will also be liable for registration fees if the College has already paid registration fees.

Studying Bilingually

Pembrokeshire College is committed to developing its bilingual provision and ethos. We promote bilingualism and encourage all our students to develop and use their Welsh language skills.

Bilingual opportunities

Students are welcome to access tutorials in Welsh, to complete assessments or assignments through the medium of Welsh and there are many units that you can study in Welsh or bilingually too.

Studying your vocational course bilingually will help you develop valuable skills for the workplace and will give you a wider range options when you leave College.

Support for Carers

Pembrokeshire College aims to support all its learners and works closely with partner agencies to provide additional support for learners who have carer responsibilities.

The college is proud to be working with Investors in Carers and the Driving Change project in partnership with the Carers Federation and the Learning and Work Institute. We hold the Investors in Carers bronze award and the Carers Federation Quality Standard for Carer Support.

We offer our Carers:

  • A dedicated team that unpaid Carers can turn to for support and signposting, The Safeguarding and Wellbeing Team can be reached by emailing
  • A referral service to register learners as Carers with their GP and with Carer Information Services.
  • Resources for Carers – including lists of organisations available to help Carers, information on benefits, health and wellbeing and how to get one to one advice and guidance.
  • Provide a network for Carers to meet and engage with other learners who are Carers
  • If there is a time where the Carers responsibility impacts on their studies they can bring it to the attention of the Safeguarding team and the college will consider reasonable adjustments.
  • Give priority to Carers for financial support from the Financial Contingency Fund.
  • Support a learner Carer to represent other Carers at Learner Voice meetings and to work alongside our Safeguarding and Wellbeing team to keep the needs of Carers at the forefront of learner service provision.
  • Arrange events that raise awareness and provides information to Carers such as celebrating Young Carers Day and Carer Awareness Week.

Travel Assistance

Transport is provided free of charge to full-time further education students under the age of 19 on 1st September on the year of entry. If you have an Additional Learning Need (ALN) which makes it difficult for you to walk to College, or access mainstream transport, please refer to our Transport Guidance for Learners with ALN: English/ Welsh.

Students aged 19 years and over will have to make a contribution to the cost of transport.

Part-time students can obtain the daily rates from the Learner Contact Centre. Assistance in funding transport is available through the College Financial Contingency Fund.

View our current Bus Timetable


The College takes the safeguarding of all its learners seriously and has a Designated Senior Lead for Safeguarding and Wellbeing.


We have a non-denomination chaplain who attends the College.



The College provides a free and confidential counselling service to both students and staff. The counselling team will help you to explore your thoughts, feelings and worries and to consider your options so that you can make the decisions that are best for you.

You can make an appointment to see a member of the counselling team by calling or by emailing


Pastoral Care – Cynnydd

Cynnydd is a pastoral support project that is part funded by the Welsh Government. The Cynnydd team of mentors provide one-to-one support, pastoral care and advice to learners aged 16-24, who are experiencing difficulties or barriers which are preventing them from achieving their full potential. Support includes both appointment and drop-in services, support and advice on wellbeing, relationships, behaviour, attendance, attainment, motivation, confidence building, housing, financial and signposting to other agencies for other support as required, plus regular contact throughout the student’s time in college and during all college holidays.


The project is part financed by the European Social Fund through Welsh Government.

Youth Worker

Our Youth Worker is on hand to help signpost learners who are having difficulties with any aspect of their studies or life in general.