Complaints summary and procedures
Complaints Summary and Procedure
Complaints Summary
The response rate to all received complaints for 2003/04 was 100% within the 3 day acknowledgement target. 96% of complaints were investigated and responded to within the 15 working day target.
Complaints Analysis by Category
| Category of Complaint | 2001/02 | 2002/03 | 2003/04 | 2004/05 |
| Application process | 0 | 1 | 2 | 2 |
| Publicity | 0 | 1 | 0 | 2 |
| Bilingual issues | 0 | 0 | 1 | 0 |
| Curriculum issues | 19 | 25 | 22 | 19 |
| Estates | 1 | 4 | 2 | 5 |
| Examinations | 0 | 3 | 1 | 0 |
| Student support | 0 | 0 | 3 | 1 |
| Refectory/Training Restaurant | 0 | 1 | 0 | 2 |
| Fitness Centre | 0 | 2 | 0 | 1 |
| Learning Resource Centre | 0 | 1 | 0 | 0 |
| Finance | 2 | 0 | 3 | 0 |
| Hair Salon | 0 | 1 | 3 | 0 |
| Student behaviour | 0 | 0 | 11 | 1 |
| Personnel | 0 | 0 | 6 | 4 |
| Transport | 0 | 0 | 2 | 2 |
| Appeals treated as complaints | 0 | 0 | 0 | 2 |
| Innovation and Development | 0 | 0 | 0 | 1 |
| TOTAL | 22 | 39 | 56 | 42 |
If you would like to comment on the experience of any of our services (good or bad) then please contact the Quality Manager by email or in writing.
Address Quality Manager, FREEPOST, Pembrokeshire College, Merlin's Bridge, Haverfordwest, Pembrokeshire, SA61 1ZZ
