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Pembrokeshire College, Merlins Bridge, Haverfordwest, Pembrokeshire, SA61 1SZ

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Travel and Tourism

Travel and Tourism

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NCFE Level 2 Diploma in Travel and Tourism

Do you dream about becoming cabin crew, a hotel manager, or a resort rep? Have you dreamed about working in guest relations, on a cruise ship, or even managing a large event? Then this course is right for you! This course will act as a stepping-stone on your journey to your desired destination.

ID: 49718

Is this course right for me?

The tourism industry is one of the fastest growing industries around the world.  This course will teach you about the UK travel and tourism industry, look at a variety of different destinations globally, and learn about industry specific promotions. We will support you with the development of your academic skills, and the development of your transferrable skills that are desired by employers globally.

Through a range of assessments, you will find out about local, national and international destinations, and investigate what the business and tourism industry is about.

This one-year course normally takes place over four days per week in college throughout the academic year. 

In addition to this, you will have the opportunity to undertake work experience in the tourism industry. As part of the course, you will be required to complete at least 45 hours of work experience during the period of February to May during your study day.

Practical activities are an important feature of the course and students will be encouraged to participate in visits to industry when appropriate, which will incorporate the study of locally/nationally run businesses (the cost of these trips is not included in the cost of the course).

  • Three GCSEs at grade D or above (may include one relevant equivalent) to include English Language/First Language Welsh
  • Good personal presentation and communication skills are required
  • Each application is considered on individual merit
  • Entry is subject to attending a course information session or informal interview
  • Successful completion of relevant Level 1 programme with a merit grade or above in addition to a successful decision from progression board meeting
  • GCSE English Language/First Language Welsh at grade D or above
  • or evidence of improvement from internal GCSE/s

The qualification combines theoretical knowledge with the practical skills needed to work within the sector.

Units to be studied to include:

  • Customer Service: You will understand the importance of meeting customer needs and different types of facilities and services. You will demonstrate customer service skills and how to deal with challenging situations.
  • The UK Travel and Tourism Industry: You will understand the structure of the UK travel and tourism industry as well as the different types of organisations. You will understand the factors in the development of the UK travel and tourism industry and relevant job opportunities in the sector.
  • Destinations: You will understand travel and tourism destinations in the UK and worldwide and understand what attracts tourists to destinations.
  • Promotion in Travel & Tourism: You will understand factors influencing promotional activity in travel and tourism, create promotional material for travel and tourism, and review promotional material produced.
  • Hospitality: You will understand how different hospitality providers offer different products and services, understand the role of different types of hospitality customer service staff, and understand customer services skills required in hospitality.
  • Organising an Event: You will explore different types of events and the importance of events and conferences to the UK economy. You will also take part in organising an event and review your contribution.
  • Work Experience: You will prepare for, and undertake a work experience placement. You will, for further development, review their own performance and produce an action plan.
  • Specialist Tourism: You will understand aspects of specialist tourism such as volunteer, adventure, sporting, dark, and medical. You will then research suitable tourism destinations.

All optional modules are subject to change

There will be a focus on literacy and numeracy skills together with developing your knowledge of sustainable issues, citizenship, bilingualism, enterprise and Welsh culture. Learners will also be required to attend tutorials.

You may need to study an additional skills course depending on:
  • the course you are taking at College
  • what grades you gained in your GCSE Maths and/or English Language
Click below to find out what skills course you may be taking at College

Learners are able to complete either the full qualification or certain units or elements through the medium of Welsh/bilingually. Visit our Welsh Language in the College page to find out what else is available to you.

  • Continuous assessment during the course
  • Portfolio of evidence
  • Workplace evidence

This course is designed to give you a solid foundation in the principles of travel and tourism to allow you to progress onto Level 3 Travel and Tourism which can lead onto university study or into an exciting career in the travel and tourism industry.

Following successful completion of this course learners could look to progress to a higher level course at the College, seek an appropriate Apprenticeship or go directly into employment.

  • Stationery - you will be told about any specific items before you start the course
  • You will need to bring your own device/laptop for this course, click here to find out more
  • A memory stick/a small portable USB hard drive
  • You may be eligible for funding. Find out more on our student finance page

Any costs above are approximate and may change.

  • No tuition fee
  • We are waiving the Administration Fee for the academic year 2024/25
  • Transport costs for work placement
  • There may be trips/expeditions required or optional as part of this course
  • You may be eligible for funding. Find out more on our student finance page

Any costs above are approximate and may change.

Additional information



Online Learning Elements?


Sports Academy: While on this course you may be able to join our Sports Academy, if you have a talent for sport, find out what we offer on our Sports Academy page.

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Last updated: 12/12/2023
The College takes all reasonable steps to provide the educational services and courses as described above. Details are correct at the time of editing but may be subject to change without prior notice. Courses will not run if student numbers are insufficient. The College has the right to refuse individuals entry to courses in certain circumstances. Prospective students may be advised of more suitable alternatives, if appropriate. The entry requirements stated are those that are normally required to undertake the programme of study.
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