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Pembrokeshire College, Merlins Bridge, Haverfordwest, Pembrokeshire, SA61 1SZ


Travel and Tourism

Travel and Tourism

Woman holding map in sunny location.

Travel and Tourism

NCFE Level 3 Extended Diploma in Travel and Tourism

Do you dream about becoming cabin crew, a hotel manager, or a resort rep? Have you dreamed about working in guest relations, on a cruise ship, or even managing a large event? Then this course is right for you! This course will act as a stepping-stone on your journey to your desired destination.

ID: 49589

Is this course right for me?

The tourism industry is one of the fastest growing industries around the world. This course will teach you about the UK travel and tourism industry, look at a variety of different destinations globally, and learn about industry specific promotions. We will support you with the development of your academic skills, and the development of your transferrable skills that are desired by employers globally.

This two-year course normally takes place over 4 days per week in college throughout the academic year. Successful completion of the Extended Diploma in year two is equivalent to three A-levels.

Through a range of assessments, you will find out about local, national and international destinations, and investigate what the business and tourism industry is about.

In addition to this, you will have the opportunity to undertake work experience in the tourism industry. As part of the course, you will be required to complete at least 45 hours of work experience during the period of February to May during your study day.

Practical activities are an important feature of the course and students will be encouraged to participate in visits to industry when appropriate, which will incorporate the study of locally/nationally run businesses (the cost of these trips is not included in the cost of the course).

  • Five GCSEs at grade C or above (may include one relevant equivalent) to include English Language/First Language Welsh and Mathematics/Numeracy at grade D or above
  • Each application is considered on individual merit
  • Entry is subject to attending a course information session or informal interview
  • Successful completion of relevant Level 2 programme with a merit grade or above in addition to a successful decision from progression board meeting
  • GCSE English Language/First Language Welsh at grade C or above
  • GCSE Mathematics/Numeracy at grade D or above

The course will:

  • focus on the study of the travel and tourism sectors in a number of occupational areas
  • offer breadth and depth of study, incorporating a key core of knowledge, skills and understanding
  • provide opportunities to acquire a number of practical work-related skills

Mandatory units to be studied include:

  • The UK travel and tourism industry
  • Customer service in travel and tourism
  • Preparing for a career in travel and tourism

Optional units to choose from includes:

  • UK visitor attractions
  • Hospitality in travel and tourism
  • Work experience in travel and tourism
  • Travel agency operations
  • The UK conference and event industry
  • Marketing for travel and tourism
  • UK passenger transport industry
  • Resort representative roles and responsibilities
  • Investigating airline cabin crew
  • UK airports
  • The cruise industry
  • UK heritage sites
  • Responsible tourism
  • Specialist tourism
  • Business travel
  • Storytelling for tourism

Whilst completing these qualifications, learners may develop the knowledge, understanding and essential skills employers look for in employees including:

  • team working
  • independent learning
  • problem-solving
  • an appreciation for appropriate behaviour and dress
  • appropriate interpersonal skills
  • communicating with professional colleagues/peers and/or hierarchical seniors
  • supporting other aspiring employees
  • personal matters and deportment
  • understanding work practices and how different roles and departments function within an organisation

As part of this programme you will also study the Destination Tourism Programme, which is an additional series of events throughout the year. The programme is designed to give an insight into and to raise awareness of opportunities within the tourism sector in Pembrokeshire and beyond:

  • A combination of guest speakers, visits to local organisations and short courses and/or working on a live project
  • An extended work placement in a business setting within the tourism sector
  • An extended project which allows you to develop research, analytical and problem-solving skills to improve employment opportunities and enhance university applications

You may need to study an additional skills course depending on:

  • the course you are taking at College
  • what grades you gained in your GCSE Maths and/or English Language

Click below to find out what skills course you may be taking at College

Learners are able to complete either the full qualification or certain units or elements through the medium of Welsh/bilingually. Visit our Welsh Language in the College page to find out what else is available to you.

  • Continuous assessment during the course
  • Portfolio of evidence
  • Workplace evidence
  • Completion of a final major project

This course can lead to a diverse range of career opportunities in a varied range of businesses including: Adventure Tourism Manager, Air Cabin Crew, Airline Information Assistant, Concierge, Conference Centre Manager, Cruise Ship Steward, Customer Service Manager, Entertainment Coordinator, Event Manager, Guest Services Manager, Heritage Officer, Hotel Manager, Hotel Receptionist, International Tourism Manager, Museum Assistant, Reception Manager, Resort Manager, Tour Manager, Tourism Officer, Tourist Guide, Travel Agent, Visitor Attraction Manager.

If you are thinking about studying at degree level following this course please visit the university websites or UCAS (University Central Admissions Service) to check any entry requirements.

  • Stationery - you will be told about any specific items before you start the course
  • You will need to provide your own device/laptop for parts of this course, click here to find out more
  • A memory stick/a small portable USB hard drive
  • You may be eligible for funding. Find out more on our student finance page

Any costs above are approximate and may change.

  • No tuition fee
  • We are waiving the Administration Fee for the academic year 2023/24
  • You may be eligible for funding. Find out more on our student finance page

Any costs above are approximate and may change.

Additional Information

Sports Academy: While on this course you may be able to join our Sports Academy, if you have a talent for sport, find out what we offer on our Sports Academy page.

Additional information



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Last updated: 19/09/2023
The College takes all reasonable steps to provide the educational services and courses as described above. Details are correct at the time of editing but may be subject to change without prior notice. Courses will not run if student numbers are insufficient. The College has the right to refuse individuals entry to courses in certain circumstances. Prospective students may be advised of more suitable alternatives, if appropriate. The entry requirements stated are those that are normally required to undertake the programme of study.
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